Frequently Asked Questions
Why isn't my cartridge printing?
Cartridges sometimes dry up at the printhead when the cartridge is not in use. You can remedy this by taking a damp paper towel and fold it over twice, (Step 1) place the printhead onto the damp paper towel and hold down for 1 to 2 minutes. This should get the ink to flow out of the nozzles and create an ink “footprint” (Step 2). Repeat this process if unsuccessful after the first attempt. After you get a footprint, place your cartridge into your printer and print out a test page.
When will my order be shipped?
Orders received by 3pm Eastern Standard Time will ship the same day via United States Postal Service. In most cases, you will receive your shipment within 1-5 business days. Please note that once your order has been shipped, we have no control of any delay caused by the U.S.P.S.
How much does shipping cost?
Shipping charge is a flat rate of $5.95 for US contiguous 48 orders & $8.95 for Canadian, Alaska, Hawaii, APO, FPO, Puerto Rico, U.S. Virgin Islands, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, & Palau orders. Orders will be shipped via United States Postal Service.
What is a remanufactured cartridge?
A remanufactured cartridge has been recycled to meet or exceed OEM specifications. Cartridges are electrically tested, ultrasonically cleaned, refilled with high quality ink and finally is print tested and packaged.
I can't find my printer or cartridge?
We may not offer products for certain printers. In some cases, your printer may be new to the market and has not been uploaded to our site. You can call 1-877-SWAPINK Monday through Saturday 9 am to 5 pm eastern time to check for product availability.
What if I am not 100% satisfied?
We strive to produce exceptional quality products at a great value. If you are not 100% satisfied for any reason, we will offer free replacement or issue a complete refund less shipping and handling no questions asked. Note that inkjet cartridges and toners that are returned must contain at least 75% of product and be returned within 180 days of purchase for exchange, refunds are issued for returns requested within 30 days of purchase.
Will I be charged sales tax?
Sales tax of 9.3% will be charged to Arizona Orders & 2.9% will be charge for Colorado orders. No sales tax will be charged on orders originating from any other state.
How can do I pay for my order?
When you are done shopping on Swapink.com, pay for your order at the checkout page. We accept all major credit cards including Visa, Mastercard, Discover, and American Express. Payment through Paypal will also be available soon.
What kind of warranty do I get?
We offer a 180 day warranty covering defects on all laser toner cartridges and inkjet cartridges.
Will using a remanufactured cartridge void my manufacturer warranty?
No! You are protected by the Magnuson-Moss Warranty Improvement Act which protects your rights and your warranty.
What is an OEM?
An OEM (Original Equipment Manufacturer) is a company that builds a product that it sells under its own company name and brand. An OEM, such as HP or Epson, will manufacture the product and assign a unique part number to that product. We provide the OEM part number to assist you in finding a compatible cartridge.
What is a compatible cartridge?
There are two types of compatible cartridges: the first type is "compatible" with most Copiers, Fax Machines, Ink Jets, and Printer Ribbons and is brand new, the only difference--it is manufactured by a different company. The second type of compatible cartridge is made from recycled plastic and parts.
What is a remanufactured cartridge?
A remanufactured cartridge is a cartridge that has been recycled to OEM specifications. The process includes inspecting the old cartridge, replacing all worn parts, and print testing the cartridge for quality.
Do compatible or remanufactured cartridges last as long as OEM?
All of our compatible or remanufactured cartridges are manufactured according to OEM specification, and will print the same or greater page yield as their OEM counterpart.
Why should I choose a SWAPINK product?
SWAPINK offers a wide selection of compatible cartridges from "Apple to Xerox". Our compatible toner cartridges are guaranteed to perform as well as the originals and will never void your warranty. In addition, some customized SWAPINK Brand products even outperform the originals. All SWAPINK Brand toner cartridges come with a manufacturer's 100% warranty that lasts two years from the date of manufacture. If you don't mind paying less for comparable quality, make your next cartridges SWAPINK Brand cartridges!
Will a remanufactured cartridge void my machine's warranty?
No! Your manufacturer cannot void your machine's warranty for using cartridges other than theirs. However, it may void your contract if you have a binding agreement to use their supplies.
How does SWAPINK ensure quality?
All SWAPINK cartridges are individually tested during manufacturing and must pass through a Triple Quality Control inspection before they get shipped to you. Our stringent quality standards include testing each component prior to manufacturing, during production, and even after our products are on the shelf. We even subject our products to extreme conditions such as temperature, atmospheric pressure, humidity, and simulated shipping conditions to ensure the product performs perfectly in every situation, every time. The result is a high performance product that produces darker prints and sharper graphics.
Is there a discount for businesses and high volume orders?
Yes. Please call or email us and we will have a Swapink representative contact you to provide you information on volume pricing for orders over 20 cartridges.